How To Troubleshoot SSO (OKTA) Redirect issue


This document outlines the main aspects to look out for when configuring your OKTA with CloudBolt.

You may run into an issue where a user would log in via the OKTA button, the page authenticates, however, the user is redirected back to the login landing page as shown in the screenshot below:

Figure 1:


1)- Check the settings in OKTA, make sure you have put information accurately.

2)- In OKTA, there is a section where you need to fill in the attribute Statements as shown in Figure 2:

Figure 2:

As you can see the ‘Value’ differentiates from the ‘Name’. Be careful when entering the username attribute statement.

3)- Make sure the settings in OKTA matched with CloudBolt (Admin >> Single Sign On)

Troubleshooting Steps:

1)- Enable the "Create Unknown Users" checkbox in Admin >> Single Sign-On >> Edit (This is if whenever a new user is created). Shown in Figure 3:

Figure 3:

2)- Re-upload the metadata file from OKTA to CloudBolt

3)- Instruct the user to clear his/her cache

Have more questions? Submit a request


Please sign in to leave a comment.