vRA Host inventory missing VM items

Problem

Sovlabs integrations for Day 2 Operations via ServiceNOW CMDB items, SovLabs VM Tagging, or SovLabs Snapshot modules fail during execution. May appear as not functional in UI (for ServiceNOW Day 2 actions) or generic error in vRO logs. "Unexpected Error attaching tags to VM: null"

Cause

The issue is with a known VMware bug with the CAFE plugin in vRO. See the following KB: https://kb.vmware.com/s/article/71090

Affected Versions

All versions of SovLabs plugin
SovLabs ServiceNow CMDB
SovLabs VM snapshots
SovLabs VM Tagging

Symptoms

Provisioned catalog resources can not be loaded under the "Items" tab in thevCACCAFEplugin. Instead, "Error in plugin" message is shown.
The java client has messages similar to:

Could not access HTTP invoker remote service at [https://vrealize-orchestrator-fqdn:443/vco/webremoting/vcofactory.service]

Did not receive successful HTTP response: status code = 504, status message = [Gateway Timed-out]

Finder methods for catalog resources are failing.

Solution

Overview

SovLabs integrations rely on the inventory of the vRA Host to perform actions. If this is not functional the modules above are impacted. Recommend performing vendor provided solution to return environment to functional state.

Apply Vendor provided CAFE plugin update.

Follow instruction at this URL: https://kb.vmware.com/s/article/71090

Double-Check account permissions on account used for vRA Host.

SovLabs account prerequisites found here: http://docs.sovlabs.com/latest/vmware-vra7x-plugin/getting-started/configure-vra/step-1-1/
1. The Service Account user must be an:
  1. IaaS Administrator
  2. Tenant Administrator
2. **The Service Account user must also have at minimum the roles of:**
  1. XaaS Architect
  2. Tenant Administrator
  3. Infrastructure Architect

Additional information

See SovLabs getting started: http://docs.sovlabs.com/latest/vmware-vra7x-plugin/getting-started/