When using vmware-tools connection type to connect to a guest host (in any SovLabs integration that uses this connection method) the error message in the vRO workflow looks like this:
Cannot complete login due to an incorrect user name or password
There could be a few causes, not limited to the following:
- One possible cause is that the credential in the SovLabs vCenter endpoint is incorrect, has been locked out, or has changed.
- Another cause might be that the login is failing after replacement of vCenter Server certificates in vCenter Server 6.x
See this KB article: https://kb.vmware.com/s/article/2112577
All versions that contain vmware-tools as a connection type