A general system error occurred: vix error codes = (1, 0)


When using the VMWare-Tools method of connectivity for your Microsoft Endpoint, you receive an error message in the logs of your specified module (ie; DNS)

[2019-09-17 11:43:03.374] [D] <guestVm:MYVMNAME> Directory path creation step running against : c:\windows\temp
[2019-09-17 11:43:03.531] [W] Error initiating File Transfer to Guest. (windows) 'c:\Windows\temp\adddns.1568738583277KQxT0ap2.ps1' <Client received SOAP Fault from server: A general system error occurred: vix error codes = (1, 0).
Please see the server log to find more detail regarding exact cause of the failure.> (3 remaining attempts) continuing...


We have found that the cause of this error is invalid credentials.  The invalid credentials relate to your Microsoft endpoints credentials in most cases (So the account configured with access to Active Directory, MS IPAM or DNS)

The reasons that this error occur could be one of the following:

  • Account password expired
  • Incorrect username/password
  • Account is locked out
  • Account has expired

Affected Versions

  • This is not specific to the SovLabs modules but to the VMWare API's

Workaround or Solution


You will need to validate the account you are using is correct and the password is correct.

  • Check for
    • Expired passwords
    • Locked out account
    • Expired accounts
    • Incorrect credentials created in vRA against your Microsoft End Point and related modules

Additional information

VMWare Articles : https://communities.vmware.com/message/2569525#2569525
VMWare VIX error codes : https://www.vmware.com/support/developer/vix-api/vix17_reference/errors/errors.html
SovLabs Credentials : http://docs.sovlabs.com/latest/vRA/7.6/framework/sovlabs-credentials/

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