Infoblox IPAM - Unexpected character when getting next IP address


When your SovLabs infoblox IPAM module workflow executes, you are returned with an error similar to the below:

[2020-01-01 18:17:16.151] [E] getNextIp error reserving IP. initInfobloxIpAndProperties Error getting next IP from Infoblox.
Did not get new IP address from Infoblox host MyHostName Unable to get next available IP from Infoblox host MyHostName org.codehaus.jackson.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')


This can occur if you are running Infoblox in a grid configuration but you have configured your SovLabs infoblox endpoint to point to a grid member and not the grid master.

Affected Versions

  • ALL

Workaround or Solution


To resolve this issue, we suggest confirming you are pointing the SovLabs Infoblox Endpoint to your Grid Master and not a grid member. See additional information for links to Infoblox information.

  1. Confirm that your endpoint is pointing to the grid master and not a grid member. If required update the Hostname to be your Grid master.

NOTE:  It is suggested that you speak with your Infoblox Administrator in regards to how your Infoblox grid is configured and how GUI redirection, API Read only access is configured to ensure highest possibly availability.  Please see Additional information for Infoblox articles that may assist.

Additional information

SovLabs Infoblox IPAM module setup :
Infoblox Links:
Infoblox Manager :
Infoblox About Get next IP :
Infoblox Grid Master :
Infoblox Enabling API Access on Grid Master Candidates :

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