Problem
The Sovlabs Snapshot scheduler fails to send the automated email notifying the user of warning and deletion states. The workflow token logs show an error similar to the below...
NotificatonSender.sendMailMessage() encountered errors : Message:No recipient addresses; Localized:No recipient addresses
Cause
The Sovlabs Snapshot module only allows the following properties to be inserted for the Snapshot Notification Configuration when attempting to use dynamic contact email addresses.
| Property | Description |
|---|---|
| VM_OWNER | Username of VM owner |
| VM_OWNER_EMAIL | Email address of VM owner (if configured in vRA) |
| cafeCSPSupportEmail | Support role user(s) configured on the business group |
| cafeCSPSubtenantManagerEmail | Manager role user(s) configured on the business group |
| cafeCSPConsumerEmail | Consumer role user(s) configured on the business group |
Affected Versions
vRA 7.x
- Sovlabs Plugin (All Versions)
Workaround
Overview
Replace/use the above properties in the snapshot notification group.
Create/Modify the Notification Email Group
- Navigate to the vRA Catalog and select the Manage Notification Email Group Configuration catalog item
- Create or Update the group that will be assigned to the Snapshot Notification Configuration with the fields from above
- Submit and apply this group to a new or existing Notification Group
Additional information
For additional questions, please refer to the Notification Documentation located here.
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