ServiceNow - How to find my ServiceNow version

Overview

There are times where you will need to know what version of ServiceNow you are using so you can check your versions compatibility against SovLabs module integration or other vendors integrations.

Considerations

• Are using ServiceNow

Procedure

Web URL append

1. If you are using the web based ServiceNow instance you may be able to append stats.do to the end of your ServiceNow instance.

   https://<ServiceNowURL>/stats.do

2. This will look something like
   
   
   

3. This will provide an output like

   Statistics for: Demo Server @ dummy.service-now.com:80 at: Mon Sep 02 21:49:22 PDT 2019 (Refresh)
   Connected to cluster node: app134145.ytz3.service-now.com:dummy
   Build name: Madrid
   Build date: 06-05-2019_1042
   Build tag: glide-madrid-12-18-2018__patch4-05-29-2019
   Instance name: dummy
   Instance ID: e3c7ab69db1abf409df22f17d4961123
   Node ID: fe2e216d880628f4a04a8055d1986123
   IP address: 10.1.2.3
   MID buildstamp: madrid-12-18-2018__patch4-05-29-2019_06-05-2019_1042
   Load-balancer status: Singleton:Online
   Database latency: 4
   Offering: enterprise
   Open Source software
   
   

4. You will see that the build name is the version you are currently on with build tags and so forth

From the ServiceNow GUI

1. In service now, search for System Diagnostics  then click on Stats under Stats
   
   
   

2. This will provide you with the same output as the web URL append

   Statistics for: Demo Server @ dummy.service-now.com:80 at: Mon Sep 02 21:49:22 PDT 2019 (Refresh)
   Connected to cluster node: app134145.ytz3.service-now.com:dummy
   Build name: Madrid
   Build date: 06-05-2019_1042
   Build tag: glide-madrid-12-18-2018__patch4-05-29-2019
   Instance name: dummy
   Instance ID: e3c7ab69db1abf409df22f17d4961123
   Node ID: fe2e216d880628f4a04a8055d1986123
   IP address: 10.1.2.3
   MID buildstamp: madrid-12-18-2018__patch4-05-29-2019_06-05-2019_1042
   Load-balancer status: Singleton:Online
   Database latency: 4
   Offering: enterprise
   Open Source software

Additional information

SovLabs CMDB : http://docs.sovlabs.com/latest/vmware-vra7x-plugin/modules/service-mgmt/servicenow-cmdb/